Financial crime is growing fast and everyone is a target – and this section explains how you can help us and protect yourself from being a victim of crime. By taking our advice, we trust you will have many trouble free years as a Filtons customer.

In order to protect you and your account, we may contact you by telephone, SMS or letter to confirm a transaction on your account. We may block your card until we can confirm that the transaction was made by yourself. It is important that you keep your telephone numbers (particularly your mobile telephone number) and address up to date so that we can contact you quickly in order to minimise any inconvenience to you.

If we do call or text you, we will never ask for any of your passwords, passcodes, access codes, PINs or card details. If you receive a call or text from someone who claims to be from the Cumberland Building Society and you are suspicious, you can call us back using the number listed at the bottom of our website. We recommend that you wait at least 10 minutes after receiving an inbound call before making an outbound call, or that you use a different telephone to call us.